LOGISTICS

From Shop Assistant to Operations Manager

How a 24-year-old retail worker climbed the corporate ladder with the right training.

250% Salary Growth

4 months Training Period

Grade A Certification

The Journey of Ascendance

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Family Background

Grew up in Pune. Father was a factory worker. Could not afford college after 12th. Started working at a local shop.

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Discovery

A GSL Foundation outreach team visited her neighbourhood. She signed up for the Customer Excellence program.

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Training

Completed the 4-month program. Topped the batch in communication and sales assessments.

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Placement

Placed at Reliance Retail. Promoted to Operations Manager within 6 months. Tripled her income.

Meera worked at a small general store in Pune for ₹8,000 a month. She had completed 12th grade but couldn't afford college. Her job involved stacking shelves and billing customers at a cramped shop with no career growth.

She enrolled in GSL Foundation's Customer Excellence Executive program. The curriculum covered communication, CRM tools, sales techniques, and retail operations. Meera was a natural — she topped her batch.

Within a month of graduating, Meera was hired by Reliance Retail as a Customer Service Executive. Within 6 months, she was promoted to Operations Manager, overseeing a team of 15. Her salary more than tripled.

Meera Sharma

GSL Batch of 2024

Current Role Ops Manager at Reliance

Employer Reliance Retail

Location Pune, India

Salary Growth ₹8,000/mo → ₹28,000/mo

“From a small shop to managing operations at a leading retail chain. The Customer Excellence program was my launchpad to a real career.”

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In His Own Words

Watch Meera share the challenges they faced, the moments of doubt during training, and the exhilarating experience of the first day at one of India's most prestigious companies.

Duration: 3:55 Language: Hindi (Subtitled)